Kelilor
Kelilor
Hands-on manicure workshops — learn by doing

Payment Terms

Last updated: February 9 2024

These Payment Terms govern all transactions made through the Kelilor platform at tremoplak.com. By completing a purchase or enrolling in any paid offering, you agree to the terms set out below. Please read them carefully before proceeding with payment.

1. Scope of These Terms

These Payment Terms apply to all purchases of workshops, courses, digital materials, subscriptions, and any other paid products or services offered by Kelilor. They form part of the broader agreement between you and Kelilor and should be read alongside our Terms of Service and Privacy Policy.

2. Pricing and Currency

All prices displayed on the platform are shown in pounds sterling (GBP) unless otherwise stated. Prices are inclusive of any applicable taxes where required by law. Kelilor reserves the right to change pricing at any time. Price changes will not affect purchases already completed at the time the change takes effect.

Promotional or discounted prices are valid only for the period specified and may not be combined with other offers unless explicitly stated.

3. Accepted Payment Methods

Kelilor accepts the following forms of payment:

Payment is processed securely through a third-party payment provider. Kelilor does not store your full card details on its own servers.

4. Payment Processing

4.1 Timing of Charge

Payment is charged at the time of purchase unless a deferred or instalment arrangement has been explicitly agreed in writing. Your access to purchased content is granted upon successful confirmation of payment.

4.2 Failed Transactions

If a payment fails, you will be notified and prompted to provide an alternative payment method. Kelilor is not responsible for charges applied by your bank or card issuer in connection with a failed or declined transaction.

4.3 Currency Conversion

If your payment method is denominated in a currency other than GBP, your bank or card provider may apply a conversion rate and associated fees. These charges are outside Kelilor's control and are your sole responsibility.

5. Subscriptions and Recurring Billing

5.1 Subscription Plans

Where Kelilor offers subscription-based access, your chosen plan will renew automatically at the end of each billing cycle unless cancelled before the renewal date. The billing cycle and amount will be clearly stated at the time of purchase.

5.2 Cancellation of Subscriptions

You may cancel a subscription at any time through your account settings or by contacting us at info@tremoplak.com. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within an active billing cycle unless required by applicable law.

5.3 Changes to Subscription Pricing

Kelilor may revise subscription pricing with reasonable advance notice. If you do not agree to the revised pricing, you may cancel your subscription before the new rate takes effect. Continued use after the effective date constitutes acceptance of the updated pricing.

6. Refunds and Cancellations

6.1 General Refund Policy

Refund eligibility depends on the type of product purchased and the circumstances of the request. Requests must be submitted to kelilor@hotmail.com within the timeframe specified at the point of sale.

6.2 Digital Products and Instant Access Content

Once access to digital content has been granted and the content has been viewed or downloaded, refunds may not be available except where required by applicable consumer protection law.

6.3 Workshop Enrolments

Cancellations made before a workshop begins may be eligible for a full or partial refund depending on how far in advance the cancellation is made. The specific cancellation window and applicable refund amount will be stated on the relevant workshop page at the time of enrolment.

6.4 Processing of Refunds

Approved refunds are returned to the original payment method. Processing time may vary depending on your payment provider but is typically between five and ten business days from the date of approval.

7. Invoices and Receipts

A payment confirmation is sent to the email address associated with your account upon each successful transaction. If you require a formal invoice for business or tax purposes, please contact us at kelilor@hotmail.com with your purchase details and any required billing information.

8. Taxes

You are responsible for any taxes applicable to your purchase under the laws of your jurisdiction, except where Kelilor is legally required to collect and remit such taxes on your behalf. Where applicable taxes are included in the displayed price, this will be indicated at checkout.

9. Disputes and Chargebacks

If you believe a charge is incorrect, please contact us at kelilor@hotmail.com before initiating a chargeback with your payment provider. We will make reasonable efforts to resolve billing disputes promptly and fairly. Initiating a chargeback without first contacting Kelilor may result in suspension of your account pending investigation.

10. Fraud Prevention

Kelilor reserves the right to cancel or refuse any order that it reasonably suspects involves fraudulent activity, misuse of payment credentials, or violation of these terms. In such cases, any access granted may be revoked and the matter referred to the relevant authorities.

11. Changes to These Payment Terms

Kelilor may update these Payment Terms from time to time. The revised version will be published on this page with an updated date. Material changes will be communicated to registered users by email or through a notice on the platform. Continued use of the platform following the effective date of any update constitutes your acceptance of the revised terms.

12. Contact Us

If you have questions about these Payment Terms or a specific transaction, please reach out to us through any of the following: